Terms and Conditions
ARTICLE I.
BASIC PROVISIONS
1. These General Terms and Conditions (hereinafter referred to as “GTC”) regulate the relationships between the buyer and the seller in the area of the sale of goods and services between the company Nerio s.r.o., Gorkého 129/10, 811 01 Bratislava, Company ID: 50 206 460, (hereinafter referred to as “seller”) and its business partners or clients (hereinafter referred to as “buyer”).
2. By submitting an order, the buyer confirms that they have familiarized themselves with these GTC, of which the Complaint Procedure is an integral part, and that they agree with them. The buyer is sufficiently notified of these GTC before creating and sending an order and has the opportunity to familiarize themselves with them.
3. The seller is the company Nerio s.r.o., with its registered office at: Gorkého 129/10, 811 01 Bratislava, Company ID: 50 206 460, registered in the Commercial Register of the District Court Bratislava III, Section: Sro, Insert No.: 109818/B. Further information about the seller is provided on this page in the “Contact” section.
4. The buyer is either a consumer or an entrepreneur.
a) A consumer is a natural person who, when concluding and fulfilling the contract, does not act within the scope of their commercial or other business activity or within the scope of independent performance of their profession. The consumer, at the beginning of the business relationship, provides the seller with their contact details necessary for the smooth processing of the order, or data they want to be included on the purchase document. The legal relations between the seller and the consumer not expressly regulated by these GTC are governed by the relevant provisions of Act No. 40/1964 Coll., Civil Code, Act No. 250/2007 Coll., on Consumer Protection and on the amendment of the Act of the Slovak National Council No. 372/1990 Coll. on offenses as amended, Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services based on a distance contract or a contract concluded outside the seller’s business premises and on the amendment and supplementation of certain acts.
b) An entrepreneur is a person registered in the commercial register (mainly business companies), a person who conducts business based on a trade license (entrepreneur registered in the trade register), a person who conducts business based on a license other than a trade license based on specific regulations (this includes, for example, freelance professions such as lawyers, etc.), a person who operates agricultural production and is registered in the register according to a specific regulation. The legal relations between the seller and the buyer who is an entrepreneur, not expressly regulated by these GTC or by the contract between the seller and the buyer, are governed by the relevant provisions of Act No. 513/1991 Coll., Commercial Code, as amended.
5. The supervisory authority is the Slovak Trade Inspection (SOI), Inspectorate of SOI for the Bratislava Region, Bajkalská 21/A, P. O. BOX No. 5, 820 07 Bratislava, Department of Supervision
tel. no. 02/58 27 21 72, 02/58 27 21 04, fax no. 02/58 27 21 70, e-mail: **@*oi.sk
6. The purchase contract can be concluded with a consumer or an entrepreneur.
a) If the buyer is a consumer, the proposal to conclude a purchase contract is the placement of the offered goods by the seller on the page of their online store. The purchase contract is created by sending the order by the consumer buyer and accepting the order by the supplier. The supplier confirms this acceptance to the buyer by an informative email to the email address provided by them, however, this confirmation does not affect the creation of the contract.
b) If the buyer is an entrepreneur, the proposal to conclude a purchase contract is the order of goods sent by the entrepreneur buyer, and the purchase contract itself is concluded at the moment of delivery of the binding consent of the seller to the buyer with this proposal.
7. The seller reserves the right to cancel the contract in cases where a technical malfunction occurred on the seller’s pages caused by circumstances that the seller cannot influence, or that the ordered goods will not be available due to being sold out or removed from the offer by the supplier. In case one of the above situations occurs, the seller will immediately inform the buyer and send them confirmation of the order cancellation by email.
8. Relations and potential disputes arising from the contract will be resolved exclusively according to the valid law of the Slovak Republic and will be resolved by the competent court.
ARTICLE II.
SECURITY AND PROTECTION OF INFORMATION
1. New conditions for processing personal data valid from 01.05.2022 in accordance with current legislation can be found at the following link.
ARTICLE III.
OPENING HOURS
1. Through the online store www.okruhari.sk, buyers can order goods or services every day of the year, 24 hours a day.
2. A visit for the purpose of ordering goods, or personal collection of ordered goods at the company headquarters, is possible after prior agreement through the contacts provided on this page in the “Contact” section.
ARTICLE IV.
PRICE OF GOODS AND ORDERING
1. The price of goods is stated for each individually offered item in the seller’s online store and its amount is binding for the seller. The buyer will be supplied with available goods at the price valid at the time of ordering. The consumer buyer has the opportunity to familiarize themselves with the total price of the goods including VAT and all other fees (transport, etc.) before completing the order. This price will be stated in the order and in the message confirming the receipt of the goods order.
2. In case it is a special custom-made item or an item that is currently not in stock at the supplier, the buyer has the possibility to verify the delivery date and final price of the goods with the seller by phone or email at the numbers or addresses provided on this page in the “Contact” section. If the buyer is a consumer, they must be informed in advance about the fact that it is a custom-made item, with which the purchase contract between both parties will be concluded only at the moment of specifying the offer by the seller.
3. Goods can be ordered in the following ways:
– through the online store www.okruhari.sk
– by email at ok******@******ri.sk
– in person at the company headquarters after prior agreement
ARTICLE V.
WITHDRAWAL FROM THE CONTRACT
1. Both the buyer who is a consumer and the buyer who is an entrepreneur are entitled to withdraw from the concluded purchase contract.
a) The buyer who is a consumer is entitled to withdraw from the concluded purchase contract pursuant to the provisions of § 12 of Act No. 108/2000 Coll. on consumer protection in door-to-door sales and mail order sales as amended without giving a reason within 14 days from the receipt of the goods, provided that the letter of withdrawal from the contract is delivered to the seller within the specified period. The buyer has this right even if they personally picked up the goods ordered via the internet at the seller’s collection point. The consumer buyer is obliged to return the goods complete, with complete documentation, undamaged, clean, including the original packaging, in the condition and value in which they received the goods. If the returned goods are incomplete or damaged, the seller may reduce the returned price by a corresponding amount. The money will be returned to the consumer buyer within 15 days from the effectiveness of the buyer’s withdrawal from the contract. The seller is not obliged to accept for complaint uncleaned or otherwise soiled goods that do not meet hygiene standards after the expiry of the statutory 14-day period. If the buyer decides to withdraw within the 14-day period, they are obliged to deliver the goods to the seller’s address with the proof of purchase and stating the bank account number to which the seller will transfer the purchase price paid by the buyer, or stating whether the amount will be used for another purchase. The buyer acknowledges that if gifts are provided with the goods, the gift agreement between the seller and the buyer is concluded with the condition that if the consumer exercises the right to withdraw from the contract pursuant to § 12 of Act No. 108/2000 Coll., the gift agreement loses effectiveness and the buyer is obliged to return the related provided gifts along with the returned goods. The buyer must not send the goods they bought from the seller and want to return to the seller by cash on delivery. Goods delivered in this way will not be accepted by the seller and the buyer may miss the deadline for proper return of the goods. If all the above conditions for returning the goods are met, the buyer will receive a credit which, at their request, will be sent to the account they specify, no later than 15 days from the effectiveness of the withdrawal from the contract, or it can be used for another purchase of goods from the seller.
the contract becomes void, and the buyer must return any related gifts provided along with the returned goods. The buyer must not send goods purchased from the seller, which they intend to return, to the seller’s address using cash on delivery. Goods delivered in this manner will not be accepted by the seller, and the buyer may miss the deadline for a proper return. If all the above conditions for returning goods are met, the buyer will receive a credit. This credit will be sent to their specified account upon request, no later than 15 days from the effective date of contract withdrawal, or it can be used for future purchases from the seller.
b) The buyer who is an entrepreneur can agree with the seller on withdrawal from the purchase contract depending on the condition of the returned goods, lost warranty, and the current price of the returned goods. The condition of the goods is subject to evaluation by the seller. In case of failure to agree on conditions acceptable to both parties, the goods will be returned at the buyer’s expense. The seller is entitled to charge the buyer for any other costs incurred. When issuing a credit note, an ID card may be required from the buyer to protect the buyer’s ownership rights. By presenting an ID card, the buyer agrees to the processing of their personal data.
ARTICLE VI.
PAYMENT TERMS
1. The buyer can pay the agreed purchase price in the form of:
a) advance payment by bank transfer to the account number stated on the invoice,
b) cash payment upon receipt of goods at the collection point,
c) payment by credit card immediately when ordering goods or services.
2. The goods remain the property of the seller until the agreed purchase price is paid in full under the retention of title.
ARTICLE VII.
DELIVERY TERMS
1. Delivery by shipping service. The goods can be delivered to the buyer by a shipping service under agreed conditions. The shipping cost is according to the price list valid on the day of the order.
2. Personal collection. The goods can be collected in person at the company headquarters after prior agreement through the contacts provided on this page in the “Contact” section. The goods can only be collected by the buyer or a person authorized by them, who qualifiedly and credibly proves their right to collect the ordered goods with an authorization and a valid identity document.
ARTICLE VIII.
WARRANTY CONDITIONS
1. The warranty conditions for the goods are governed by the seller’s Complaint Procedure and valid legal regulations of the Slovak Republic. The buyer can claim warranty within the warranty period only based on a completed warranty card. If the purchased goods do not have a warranty card, the purchase document serves as the warranty card.
ARTICLE IX.
FINAL PROVISIONS
1. These GTC are valid from 01.05.2022.
2. The seller reserves the right to change these GTC without prior notice.
3. In Bratislava on 01.05.2022.
